To Whom It May Concern:
We recently bought a house and had the privilege of working with Mike Engelking and his team at NOVA Home Loans. Before we went to see Mike and his team we started by trying to get approved for a loan through another company. We never saw the person we were working with. We communicated through phone and emails. They had our info for a month. We own a business and we also had a debt to income problem. We came to understand that it was going to be hard or impossible to get a loan. We finally decided to pay the other company a visit to see what the problem was. They had us bring them a ton of paperwork related to the loan, which we originally faxed, but they didn’t ever tell us they didn’t receive it until that day we were coming to see them. What a nightmare it had been up to that point. We failed to mention that while all this was going on we were closing on the sale of the house we were living in. We didn’t have time on our side. That same day our Realtor suggested we get a second opinion from somebody he knew (NOVA). There is so much we’re leaving out only because it would take too long to tell all the details. That same day Lisa from NOVA called to set up an interview with us. We decided to leave the paperwork with the other place for a while so we could go look at a few homes in the area with our Realtor. This was a Friday afternoon. The lender that had all our paperwork, which we forgot to mention was our original and only copies, told us to come back before 3pm because they were leaving early. We get there at 2:30pm and they are already gone. No phone call or nothing. They knew those were our only copies, not to mention we lived an hour away. We were unable to meet with NOVA because of that. We rescheduled for the following week after driving a 2 hour round trip to get or papers back. We arrived at NOVA, and from the moment we walked in everything changed. The receptionist was so nice a welcoming. We didn’t have to wait but a few minutes before Lisa came to get us and bring us back to an office. Mike came in with Lisa and we all got acquainted. Within a short amount of time they were able to tell us our options. We left there confident that NOVA was going to get the job done, and did they ever. To make a long story a little less long, they got us approved! Thank you to Mike, Lisa, & others at NOVA for all their hard work. They literally were able to do what no one else could do. If you need a loan and want to be included in on the process and treated extremely well, then NOVA is who you want to do business with.
Michael & Mary Sowinski